Refund policy

All merchandise shipped in defected or faulty condition may be returned to GENERATION’s online store. A request for exchange or coupon code should be placed within 24 hours of receiving the order with proof of defect.

Within Pakistan, the defected merchandise will be picked up by the courier service. Please note that the item must be in original packing and tags.

Please note that no cash refunds will be made.

Most returns will process in approximately 2–3 weeks after the complaint has been forwarded. Additional processing delays may occur.